Contact Us

Our customer support team is committed to providing you the best service in the industry. We're happy to help find the solution for your needs.

Please mail completed credit application to:

1900 W. Lloyd Expressway
Evansville IN 47712
Attn: Credit Department

or fax to: 812-962-5309
Email to: KACCredit@kochair.com


Koch Air will accept products for return that meet the following criteria:

  • Customer provides proof of purchase
  • Product is in new and unused condition
  • Product is current merchandise that is stocked in our warehouse
  • Product is in its original packaging


  • For product that meets all of the above criteria, the following restocking fees will apply:
    • Returns within 30 days of purchase will not be assessed a restocking fee
    • Returns within 90 days of purchase will be assessed a 10% restocking fee
    • Returns after 90 days of purchase will be assessed a 20% restocking fee
    • Returns after 180 days of purchase will not allowed
  • The following product will not be accepted for return or refund/credit:
    • More than 180 days from date of purchase
    • Used, installed, or damaged product
    • Missing or damaged packaging, instructions, or labeling
    • Non-Current or obsolete product
    • Non-stock or Special Order product
    • Parts or supplies unless there is a shipping error or damage during shipment

For more information please request a copy of the complete return policy from your local Koch Air Branch listed below.