Warranty
With superior customer service, our Warranty department will provide technicians with the information needed to restore comfort to the home owner.
Industry LeadingWarranty
We can’t control the weather outside but we’ve made it our business to control families comfort on the inside. Reliability goes into all of our products because we know how important peace of mind is to the homeowner. This promise to our customers is backed with industry leading warranty for all of our products.
Warranty Contact Info:
Phone: 812.962.5221
Fax: 812.962.5310
Email: Warranty@kochair.com
Office Hours: 7am – 5pm CST
Monday – Friday
Carrier Warranty Policy:
For specific coverage on non-registered units installed in owner occupied, non-owner occupied and commercial application, refer to warranty certificate.
**TO AVOID PROCESSING DELAYS AND CLAIM SUBMISSION DEADLINES, PLEASE SUBMIT ALL CARRIER/BRYANT/PAYNE WARRANTY CLAIMS WITHIN 30 DAYS OF THE REPAIR ON SERVICEBENCH.COM (SEE LINK ON RIGHT FOR SERVICE BENCH LOG IN.)
**ATTENTION UNIT REPLACEMENTS
Prior to replacing any unit (A/C, heat pump, furnace, air handler, or ductless system), it is required to contact a Technical Service Advisor (TSA) in your market. Their involvement and approval are necessary for proceeding with the replacement.
Service Bench Training Links
- Step By Step Written Filing Directions
- Entitlement
- Standard Warranty
- Pre-Authorization
- Service Parts
- Bulletin
- Unit Exchange
- Why should I use Dynamic Claiming?
Quick Links
- File a Carrier, Bryant, or Payne Warranty Claim
- Registration must be completed within 90 days from the installation date, please register at the following branded websites: Carrier, Bryant and Payne Equipment
- Register ADP Coils
- Find a Previous Purchase
- Verify Warranty
Forms
- 90% Furnace Secondary Heat Exchanger Inspection Certificate
- Core & Salvage Claim Form
- ADP/LG Claim Form
- Non-Carrier Parts Claim Form
- Verify Warranty