Contact Us

Please mail completed credit application to:

1900 W. Lloyd Expressway
Evansville IN 47712
Attn: Credit Department

or fax to: 812-962-5309
Email to: KACCredit@kochair.com

KOCH AIR RETURN POLICY

Koch Air will accept products for return that meet the following criteria:

• Customer provides proof of purchase
• Product is in new and unused condition
• Product is current merchandise that is stocked in our warehouse
• Product is in its original packaging

• For product that meets all of the above criteria, the following restocking fees will apply:
  • Returns within 30 days of purchase will not be assessed a restocking fee
  • Returns within 90 days of purchase will be assessed a 10% restocking fee
  • Returns after 90 days of purchase will be assessed a 20% restocking fee
  • Returns after 180 days of purchase will not allowed

• The following product will not be accepted for return or refund/credit:
  • More than 180 days from date of purchase
  • Used, installed, or damaged product
  • Missing or damaged packaging, instructions, or labeling
  • Non-Current or obsolete product
  • Non-stock or Special Order product
  • Parts or supplies unless there is a shipping error or damage during shipment

For more information please request a copy of the complete return policy from your local Koch Air Branch listed below.